Returns + Exchanges

RETURNS

• What is your return policy?
• How do I return some Janji gear that doesn’t fit or isn’t exactly what I want?
• I got an email saying the refund was processed, but I still don’t see the money in my bank account.

EXCHANGES

• How do I exchange some Janji gear that doesn’t fit or isn’t exactly what I want?
• I want to exchange something for a different size, but that size is sold out — now what?

FAQs

• I received my order, but it’s either faulty, incomplete or has the wrong size or item — what do I do?
• How long does it take to process a return or exchange?
• I’ve got some Janji gear that needs fixing/repairing, do you have a repair program?
• Do you offer a warranty or form of guarantee on Janji gear?
• I’ve got some Janji gear that I don’t wear anymore, do you have a take back program?